Privacy Policy

Last Updated: 31.08.2026

Welcome to DubaiBottles! We value your trust and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we protect it when you use our website dubaibottles.com and our services.

1. What Information We Collect

We collect personal information that you voluntarily provide to us to process your order:

• First and last name (last name is optional).
• Phone number — to contact you for order confirmation and delivery.
• Delivery address — to send your order with the courier.
• Email address — to send order confirmations and communicate with you.
• Order history — to process and fulfill your orders and to maintain accounting records.

Additionally, when you visit our website, we may automatically collect technical information such as your IP address, browser type, and pages visited to improve the website’s performance.

2. How We Use Your Information

We use the collected information solely for the following purposes:

• Order processing: to receive, confirm, and fulfill your orders.
• Communication: to clarify order details, confirm delivery, and respond to your inquiries.
• Service improvement: to analyze website performance and enhance the quality of our service.
• Legal compliance: to meet the requirements of UAE legislation.

3. How We Share and Protect Your Data

We take the security of your data seriously and implement all necessary measures to protect it.

• Confidentiality: your data is used exclusively to fulfill your order. Importantly, our couriers do not have access to your personal information. All orders are relayed through our operator, who acts as an intermediary.
• Communication: we contact you via WhatsApp or Telegram to confirm your order. When communicating through these messengers, their own privacy policies apply. We recommend reviewing the WhatsApp Privacy Policy and Telegram Privacy Policy for more information.
• Data retention: we retain order records for the period necessary to complete your order and comply with UAE legal requirements (see Section 10 for more details).
• Security: we use secure protocols for data transmission and prevent unauthorized access.

4. Your Rights

Under UAE law, you have the following rights regarding your personal data:

• Access: to request information about what data we hold.
• Correction: to correct inaccurate or incomplete data.
• Deletion: to request the deletion of your data, unless this conflicts with legal requirements.
• Withdrawal of consent: to withdraw your consent for data processing at any time.

To exercise these rights or for any questions regarding data processing, please contact us via WhatsApp, Telegram, or email (contacts are listed in Section 8).

5. Cookies and Automatic Data Collection

Our website may use cookies to improve performance and analyze traffic. You can manage cookie settings in your browser. We do not collect or store your personal data without your knowledge. For more details, you may refer to our Cookie Policy (if you have one).

6. Links to Third-Party Sites

Our website may contain links to other sites, such as messengers and payment providers. We are not responsible for the privacy policies of these third-party resources. We encourage you to review their privacy policies before using their services.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version is always available on this page with the date of the last update. We will notify you of any significant changes via email or through a notice on our website.

8. Contact Information

For any privacy-related questions, you can contact us through:

• WhatsApp / Telegram: +7 993 363 50 50
• Email: info@dubaibottles.com

We are always ready to answer your questions and assist you.

9. Payment Data Processing

We do not collect or store your credit/debit card numbers, bank account details, or cryptocurrency wallet private keys. All financial transactions are processed through our trusted third-party payment providers (such as CoinGate, our bank, or other payment gateways). Your payment information is governed by the respective privacy policies of those providers. We only receive confirmation of successful payment to process your order.

10. Data Retention Period

We retain your order-related personal data for as long as necessary to fulfill your order and to comply with legal obligations (e.g., tax and accounting requirements under UAE law). Typically, this period does not exceed 3 years from the date of your last order. After that, your data will be securely deleted unless we are required to keep it longer by law.

11. Your Consent

By placing an order on our website, you voluntarily consent to the collection and processing of your personal data as described in this Policy. You have the right to withdraw your consent at any time by contacting us (see Section 8), subject to legal retention obligations. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

This Privacy Policy has been drafted in compliance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

Useful links: Delivery Information | Payment Methods